This Privacy Policy explains how Generis Ai HK Limited (“we,” “us,” or “our”) collects, uses, and discloses personal data of users (“you” or “your”) accessing and using our online education website RegAcademy.com (“Website”). We are committed to protecting your privacy and complying with the Personal Data (Privacy) Ordinance (PDPO) in Hong Kong.
1. Types of Personal Data Collected:
We may collect the following types of personal data from you:
- Identity Information: Name, username, email address, postal address, phone number, profile picture, date of birth, gender, nationality.
- Payment Information: Credit card details, billing address, payment history (if applicable).
- Technical Information: IP address, browser type, operating system, device information, access times, pages viewed, referring website address.
- Usage Information: Course progress, learning preferences, interaction with other users, feedback provided, survey responses.
- Communication Data: Content of messages sent and received through our platform, including emails and chat logs.
2. Purposes for Collection and Use of Personal Data:
We collect and use your personal data for the following purposes:
- Providing and Improving Services: To provide access to our online courses, process enrollments, deliver educational materials, facilitate communication with instructors and other students, personalize learning experiences, and improve our Website and services.
- Account Management: To create and manage your account, verify your identity, and communicate with you regarding your account.
- Payment Processing: To process payments for courses and other services.
- Customer Support: To respond to your inquiries and provide technical assistance.
- Marketing and Promotions: To send you information about new courses, promotions, and other relevant updates (with your consent, where required).
- Legal Compliance: To comply with applicable laws and regulations in Hong Kong.
- Research and Analytics: To analyze Website usage, improve our services, and understand user behavior (in an aggregated and anonymized manner where possible).
3. Disclosure of Personal Data:
We may disclose your personal data to the following parties:
- Service Providers: Third-party service providers who assist us with payment processing, data hosting, IT support, marketing, and other essential functions. We ensure these providers have adequate data protection measures in place.
- Legal Authorities: When required by law or legal process.
4. Data Retention:
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
5. Data Security:
We implement reasonable security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction.
6. Your Rights:
Under the PDPO, you have the right to:
- Access and correct your personal data.
- Know the purpose for which your data is collected and used.
- Prevent unauthorized or improper use of your data.
- Erase or rectify inaccurate data.
- Ascertain our policies and practices in relation to personal data.
- Be informed of the kind of personal data held by us.
You can exercise these rights by contacting us at the form enclosed below.
7. Direct Marketing:
We may use your personal data for direct marketing purposes, but only with your consent. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
8. Cookies:
We use cookies and similar technologies to enhance your experience on our Website. You can manage your cookie preferences through your browser settings.
9. Updates to this Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on our Website with the revised effective date.
10. Contact Us:
If you have any questions about this Privacy Policy, please contact us using the form below:
